Pursuant to art. 13 of European Regulation 2016/679, you are provided with the following information on the processing that may take place following the initiation of a conversation via chat, compilation and sending of requests via chat.
The Data Controller is: indicate references of the Data Controller.
Legal basis of the treatment
Any personal data collected in the chat service (e.g. name, surname, address of residence, e-mail address, telephone number, etc.) are processed by the Owner as they are necessary for the management of your requests, on the basis of this policy to offer and perform the services offered by the service itself. Therefore, the processing is necessary for the execution of a contract to which the interested party is a party or for the execution of pre-contractual measures taken at the request of the same.
Type of data processed
The optional, explicit and voluntary sending of messages in the chat service, involves, if communicated, the acquisition of the contact data sent by the person concerned, necessary to respond to the request, as well as all personal data included in the communications.
Purposes of data processing
The data collected concerning you will be processed by the Owner only to comply with your specific request.
Due to the request made, if it concerns information on our authorized retailers, we would like to inform you that your data may be communicated to the local retailer in order to facilitate contact.
Your data will be deleted within 6 months of collection, provided that they are not subsequently processed for other purposes, for example related to the establishment of pre-contractual or contractual relationships, the proper management of the relationship, and the legitimate interest of the Owner.
Recipients of the data
The personal data collected will be processed by the Data Controller’s internal staff, on the basis of specific instructions provided regarding the purposes and methods of processing.
Can the data collected be communicated to other companies/agents in the territory? resellers? If yes, please specify exclusively for the purposes of processing your request.
In addition, the data collected may also be addressed to parties designated, pursuant to article 28 of EU Regulation 2016/679, as data processors, for the performance of the development, supply and operational management services of the technological platforms used.
Rights of data subjects
With regard to all personal data processed, you may exercise the rights provided for in Articles 15 and following of the Regulations (right of access, rectification, cancellation or limitation, opposition and portability of data) within the limits and under the conditions provided for therein;
may exercise these rights by using the contact data indicated above.
Right of complaint
Data subjects who believe that the processing of their personal data carried out through this site is in violation of the provisions of the Regulation have the right to lodge a complaint with the Guarantor, as provided for in art. 77 of the Regulation itself, or to take appropriate legal action (art. 79 of the Regulation).
For any clarification on this Policy:
e-mail address: firstname.lastname@example.org